PRIVACY

Privacy Policy

This policy explains how JMS Medical UK handles personal information when you visit this website or contact us about a requirement. We keep this deliberately simple: we only ask for what we need to answer your enquiry.

Who we are

JMS Medical UK provides medical training, operational medical support and consultancy, and is based around Stockton-on-Tees and County Durham. For any privacy question, contact Sara Hutt at sara.hutt@jmsmedical.com or Martin McGuire at martin.mcguire@jmsmedical.com.

What we collect

When you email or call us, we receive the details you choose to share: your name, organisation, contact details and the information you give us about your requirement, such as location, dates, numbers of people and known risks.

We do not ask for special category health information about identifiable individuals. Please do not send patient names, diagnoses, medical records or other confidential health information to us by email.

Why we use it and our legal basis

We use your information to understand your enquiry, reply to you, prepare a proposal or scope, and deliver and administer any work you go on to agree with us. Where you have made an enquiry, we rely on your consent and our legitimate interest in responding to you. Where you become a customer, we rely on performance of our contract with you, and on our legal obligations for records we are required to keep.

Who we share it with

We do not sell your information and we do not use it for unrelated marketing. We share it only with the service providers who help us operate, such as our email and website hosting providers, and with professional advisers, insurers or awarding bodies where a specific piece of work genuinely requires it. Those providers act on our instructions.

How long we keep it

Enquiries that do not proceed are kept only as long as needed to deal with the conversation and any follow-up, and are then deleted. Records relating to agreed work, training delivery and certification are kept for as long as required for contractual, insurance, professional and legal purposes, and then deleted.

Where your information is held

Our email and hosting services may store information on servers inside or outside the UK. Where information is transferred outside the UK, we rely on the safeguards offered by those providers, such as approved standard contractual terms.

Your rights

You can ask us for a copy of the information we hold about you, ask us to correct it, ask us to delete it, ask us to restrict how we use it, object to our use of it, or withdraw consent you have given. Email either address above and we will respond within one month.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.

Cookies and website measurement

This website does not set advertising or tracking cookies. See our cookie policy for details of what is used and why.

Changes to this policy

If we change how we handle personal information, for example by adding a website enquiry form or website analytics, we will update this policy before the change goes live.